Customer Rights Advisor (AO) – Belfast.

Position: Customer Rights Advisor (AO)

Pay Rate: £13.75 per hour

Hours: Full time, 37 hours per week

Monday-Friday 9am-5pm Hybrid Working – Monday and Tuesday in office, Wed Thursday and Friday Working from Home.

Duration: up to 29th March 2026 (with possibility of extension)

Start Date: ASAP

Vacancies: x2

Location: 176 Newtownbreda Road, Belfast BT8 6QS

Job Duties:

The post holder will act as the first point of contact for customers of the Northern Ireland Consumer Helpline – Consumerline. They will be a member of a contact centre team, which is responsible for the provision of advice to the public on consumer related matters. This post requires clear communication skills.

Purpose of Role:
The Trading Standards Service delivers a front-line public protection function for the benefit of consumers, businesses, and the Northern Ireland (NI) economy,providing support and guidance for NI’s businesses (particularly small businesses).

Essential Criteria:

• 5 GCSE’s A*-C including Maths and English (must be able to show evidence)

Desired Experience: 

• Good organisational and planning skills.
• Excellent oral and written communication skills.
• Have good knowledge of using software packages e.g., Microsoft office

*The successful applicant will be required to complete an Access NI during registration*

• A criminal record will not necessarily be a bar to obtaining a position.
• The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

If interested, please send across your CV to anna.quinn@therecruitmentco.uk