Job Title: Customer Service Advisor/Order Processor
Salary: £21,000p/a
Location: M50 Salford (Office based)
Hours: 8:30am-4:30pm (mon-fri)
Permanent Opportunity.

Duties & Responsibilities

• Processing and management of all incoming customer orders, requests for information or new product sourcing, delivery discrepancies and credits
• Proactive account management of customers alongside the Business Development team to increase customer satisfaction, revenue, and profitability
• Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints.
• Delivery of a high-quality customer service and proactive management of customer feedback
• Maintain accuracy of all sales order related information within the company systems
• Communication with Procurement, Finance and Operations regarding supply, credit, and delivery issues.

Person Specification
Essential:

• GCSEs Grade C passes above, to include English & Maths or equivalent.
• Excellent verbal and non-verbal communication skills.
• High level of computer literacy, to include all main Microsoft Office packages.
• Ability to work under pressure, and to tight schedules.
• Strong organisational and administration skills.

CPProfessional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.