Customer Service Advisor based in Middlesbrough, TS1

Offering £24,755 per annum

Full time, permanent role

We are recruiting for Fraud Advisors working on behalf of one of the UK’s most well know Banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. You will play a key part in building and enhancing our brand image. In return, we will make sure that you are well-rewarded with a range of fantastic benefits!

The Benefits & Perls

• Offering £24,755 (£12.42 per hour fortnightly pay)
• 29 days holiday per annum (Increasing 1 day per year of service)
• Regular overtime available
• Wide range of incentives and bonuses available
• Genuine opportunities to progress

What will you be doing?

In the Fraud team, you’ll be investigating payment fraud claims made by our customers. You’ll use your skills to work out what’s happened, support our customer and do your best to recover the money they have lost. As you gain experience, you’ll be able to take on more complex cases and grow your skills in different areas of fraud.

• Using the full set of tools to build a timeline of a customer’s fraud claim
• Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
• Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers
• Engaging with other banks and financial institutions about reports of fraudulent behaviour

The Hours: 38.33 hours per week, working on shifts between the hours of 8am to 10pm, Monday to Sunday (5 days out of 7).

Disclaimer – Please note that we have a thorough referencing process, which includes credit and criminal record checks.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.