Customer Service Advisor – Based in Skipton (BD23)

Offering £21,500 per annum

Start Date: 8th January 2024

Full Time, Permanent

We are currently recruiting on behalf of 1 of the UK’s largest building society’s who have been voted the 3rd Best Big Company to Work in 2022. This is an incredible opportunity to join a well recognised an reputable business who have an accolade of awards for being the best at what they do. If you are looking are passionate about delivering 1st class customer service and want a business who will invest in your learning and development, that can provide genuine career progression and offer a fantastic work environment APPLY NOW!

The Hours:

• Full time, 35 hours per week
• Monday to Friday, working on shifts between 8am-6pm.
• Occasional Saturday shifts between 9am-12pm
• All candidates must be fully flexible to work on a shift based rota between the above days/times.

The Role

As a Customer Service Advisor you will be working within a fast paced and supportive environment. You will be working on the front line; supporting, advising and giving exceptional customer service to our diverse customer base.

• Providing an effortless and seamless service through positive conversations regarding our range of financial products and services to both new and existing customers.
• Gaining an understanding of what our customers truly want and need to allow us to identify the best possible solutions that can give the customer comfort and reassurance for their future.
• Identifying where our customers could benefit from additional advice and guidance, ensuring we signpost and advise them on how to get the most from our services.
• Ensuring we strive for a first time resolution and utilise the supporting departments and resources we have to give the best possible outcome.

The Person

We are looking for:

• The passion to provide 1st class customer service, striving to deliver the best possible outcome and solutions for our customers and leave them with a lasting positive impression.
• Previous experience and tenure within a customer service based role; our client is open to all walks of life but the person must have the desire to learn, the want to succeed and the right attitude.
• Strong interpersonal skills; ability to build rapport, provide empathy, be reassuring and ultimately be kind.
• Strong communication, listening and questions skills
• Strong IT skills – will the ability to operate MS office applications and an internal CRM
• The eagerness and willingness to learn, our client will invest in your ongoing learning and development, ensuring to provide you the skills and knowledge to be the best.

Successful candidates must be able to pass vetting (DBS and Credit Check) for this role.

Location: Skipton, BD23

This is an on-site role that will require 7 weeks of on-site training with the view to later move onto a hybrid model with some work from home days per week.

We are looking to get candidates started for February so if you’re interested then please APPLY NOW

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