The Recruitment Co are recruiting for a number of Customer Service Advisers/ Pre-Delivery Advisers based in Huncoat, Accrington.

** 3 month contract **

We are looking for candidates with a background in customer resolution, This is an office-based role and the ideal candidate would be comfortable dealing with customer’s pre-delivery information. This role may also be known as a Customer Solution Specialist, Complaints Handler, Customer Resolution Executive or Customer Care Specialist.

To deliver service excellence to all our customers by being able to take ownership and deliver a one resolve contact through exploring all resolution options. To show empathy and genuine care so that all our customers go away feeling satisfied. To work on a number of different contact platforms including, Voice, Written, Chat and Social Media. To be able to show empathy and genuine care so that all our customers go away feeling satisfied. To have a voice and suggest improvements for both the department and customer through feedback, accurate notes and call/email drivers.

Job Information;

• To deliver service excellence within the customer contact journey
• To deal with High Level complaints and work with Alternative dispute resolution services
• To consistently delight customers (internal and external) in every contact they make with us, either
  written or verbal
• To respond to customer calls and correspondence within agreed service levels
• To accurately log conversation notes and report on call/email drivers
• To resolve complaints to a high standard and maintain the reputation of our clients brand.
• To be bold enough to make decisions and take ownership when resolving customer complaints
• To communicate with stores, DCs and suppliers regarding required information and changes to
  procedures
• To achieve targets and KPIs as set by the Leadership Team and CS Managers
• To uphold company policies and procedures wherever possible

Skills Needed

We are looking for Customer Service Advisers who are passionate about delivering first-class customer service whilst reaching a resolution for our customer’s complaints and are eager to contribute to business improvement.

Salary:

£11.62 per hour

Monday – Friday

This position is interviewing as soon as next week with a start date of 02/09 for a 8-12 duration.

If you are interested and can start on those dates please click apply or email your CV

CPNRT

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.