Our client is currently recruiting for a number of Customer Service Advisors for their Middlesbrough office on behalf of a leading UK bank.
Who will you be?
Ideally you will have at least 6/12 months experience working in a regulated environment within a customer service setting.

• Accurate and timely housekeeping and record maintenance. Must have good computer skills
• Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality.
• High degree of accuracy
• Good written and verbal communication skills
• Adaptability to changes in procedures/services
• Driven and enthusiastic, taking specific tasks and taking these through to completion.

What will you be doing?

• You will be responsible for handling front line personal telephone banking enquiries for a global banking firm. These enquiries may be simple types such as setting up a direct debit or payment, cancelling direct debits or standing orders or providing balance enquiries.
• You will contribute to customer satisfaction and service quality levels
• Proactively contribute to the completion of the team’s workload
• Respond efficiently to internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate

What will you get?

• Full Training Given
• 21 days holiday (plus Bank Holiday allowance), increasing 1 day per year of service.
• Lots of other great benefits

Role Details

• Central Middlesbrough location (Hybrid working available after full training)
• £11.01 per hour
• 38.3 Hours per/week
• Rota shifts Mon-Sun, between operating hours 7am-12am
• Permanent contract

If you’re interested then please apply now!

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.