What will you be doing?

• ​​Handling inbound customer service queries from our diverse customer base​​ and ensuring ​to provide ​1st class customer service.
• Ensuring to deliver a response in a timely manner either by email or call.
• ​Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
• ​​Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues​
• Giving clear and concise information to our customers with confidence and knowledge
• Working inline with company standards and service level agreements
• Using our inhouse systems to log calls, amendments and delivery changes

Who are we looking for?

We are looking for people with exceptional customer service skills preferably from a call centre environment.

• ​Previous customer service experience ideally within a call based environment
• A passion for customer service with the want and desire to provide exceptional service to our customers
• Strong communications skills both verbal and written
• Ability to work in an efficient manner by managing and prioritising your workload effectively.
• Strong competency of IT systems including Microsoft Office

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.