Customer Service Advisor based in Edinburgh, EH3 (Hybrid)
Offering £25,106 per annum
​Full time, permanent opportunity
​Start Date: January 2025

We are thrilled to announce an exciting new opportunity with our client, one of the nation’s most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits.

​The Role:

• Engaging with customers through many contact channels you will also liaise with network partners and supplier’s.
• Handling customer queries via phone, email, social media and live chat.
• Providing product and service knowledge in a confident manner, ensuring our customers are getting the best service and ensuring their journey is smooth and streamline.
• Proactively supporting customers who may have ordered the wrong items and assisting them to find a more suitable solution and supporting in selecting a suitable alternative.
• Liaising close with their Supply chain teams.
• Contacting customers to advise on delays with orders and working to find a solution for them.
• Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.
• Raising Purchase Orders, Claims, and various other items.
• Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customer’s relationship with us