Customer Service Advisor based in Sheffield
Offering £11.44 per hour
Full time, permanent role

We are currently recruiting on behalf of our client based in Sheffield for Customer Service Advisors to join their existing team. Our client is a specialist customer service partner and outsource who work with a wide range of business to provide and enhance their customer service experience and customer journey.

The Role

• Handling a range of inbound and outbound calls from customer, ranging in complexity.
• Providing exceptional customer service and striving to have a first time resolution
• Providing company knowledge on our clients range of products and service
• Using inhouse systems to log calls, update customer records and process any requests
• Working in line with KPI’s, SLA’s and customer satisfaction targets.

The Person

• Previous experience within customer service; ideally within a phone/contact centre based environment but our client is opening to all backgrounds such as retail and hospitality.
• Strong IT competency
• Willingness and eagerness to learn.
• Strong communication skills both verbal and written
• Confidence and comfort when working in a fast-paced working environment
• The right attitude – You’re part of a team, be punctual and reliable

Hours:

• Full time
• Monday to Sunday, working 5 days out of 7
• Working shifts between 8am-10pm
• Working on a rota basis – all candidates must be fully flexible to work all days and shifts.

The Location: Sheffield, on-site only.

The Salary: £11.44 per hour

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