We are currently recruiting for Customer Service Advisors to join our client existing team based in Bury Saint Edmunds this will be an office based role. You will be completing 4 weeks of training before being entered onto the 4 week rota.

Our client is a well known parcel distributor and this role involves working within their Depot’s Customer Service Hub

Role: Customer Service Advisor

Pay: £10.42 increasing to £11.49 per hour after 12 weeks – paid weekly every Friday

Contract: Temp to Perm

Start Date: September start date – TBC

Location: Suffolk Park, Bury Saint Edmunds IP32 7FQ

The Hours: On a 4 week rota shifts can fall between 8am and 6pm Monday to Sunday

What will you be doing?

• Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues
• Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 24 hours via Telephone and Email.
• Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer

Who are we looking for?

We are looking for people with exceptional customer service skills preferably from a call centre/ Customer service environment.

• Must be competent with Microsoft Office
• Ability to prioritise workload & multitask
• A clear & confident communicator

If you’re interested please apply now!

The Recruitment Co is an equal opportunities employer

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.