Job Advertisement: Customer Care Advisor – Hebrew Speaking

Location: Canary Wharf, London
Salary: £28,000 per annum
Hours: 40 hours per week
Shifts: Sunday – Thursday, 07:00am – 03:00pm

Overview:
We are a recruitment agency partnering with a Airline booking agency/ Our client is seeking an energetic and detail-oriented Customer Care Advisor who speaks Hebrew to join their dynamic team in Canary Wharf. Representing a prestigious airline brand, this role involves booking and changing flights, handling baggage claims, and addressing other customer inquiries. Experience with Amadeus GDS is a advantage

Key Responsibilities:

• Handle incoming and outbound calls/emails for a range of airline customer queries.
• Assist customers with booking, changing flights, and other travel-related needs.
• Address issues related to missed or canceled flights, lost baggage, and claims.
• Maintain high levels of accuracy while using systems like Amadeus GDS and Salesforce.
• Provide exceptional customer service with a friendly and professional demeanor.
• Manage workload efficiently and develop supportive relationships with colleagues and customers.
• Troubleshoot and resolve customer issues accurately and efficiently.
• Contribute to a positive team environment.

Skills & Experience:

• Proven experience with Amadeus GDS.
• Background in airline or travel industries.
• Experience in a fast-paced customer care environment.
• Strong team player with a proactive, can-do attitude.
• Excellent customer service skills and a professional telephone manner.
• Self-motivated, able to work independently and manage time effectively.
• Proficient in handling various administrative tasks.

Why Work for Us:

• Fun and sociable team environment.
• Pension scheme with Standard Life.
• Aviva Life Insurance.
• Eye test vouchers and discounts.
• Discounted corporate gym membership.
• Involvement with local charities and fundraising events.
• Campaign-specific benefits including discounts, incentives, and prizes.
• Recommend a friend scheme with a £500 reward.
• Apprenticeship qualifications and career development schemes.
• Recognition and reward programs with Love to Shop Voucher rewards.
• Cycle to work scheme and tech scheme.

Operational Details:

• The role supports the Airline Customer Services Team, operating Monday to Friday from 7am to 6pm.
• Working hours are 6:00am – 10:00pm, Monday to Sunday, with occasional evening and weekend shifts as required.
• Full training and ongoing development provided, including Amadeus GDS refresher training.

This is a fantastic opportunity to join a leading global company and develop your career in a supportive and dynamic environment. If you are passionate about customer service and meet the requirements, we would love to hear from you.

Cpprofessional