Our client is seeking two Customer Service Advisers to join their Barnstaple office.
This is an exciting opportunity to join a very well-respected and growing company with potential for future development within their business.

Salary: £21k+ depending on experience. There will also be tailored monetary incentives too.
Hours of Work: Monday to Friday 9am – 5pm
Annual leave allowance: 26 days holiday per annum plus bank holidays.
Location: Barnstaple.
Start date: asap.

The primary role will focus on financial services, you will be required to develop financial services in the office by speaking to customers about life insurance pensions and investments, whilst communicating targets to the team and encouraging best practice from others in the office.

Key Responsibilities as a Customer Service Advisor:

• Promoting the company’s products to their existing customers
• Providing an excellent customer service at all times
• Ensuring customers are always happy and the business meets its sales targets, achieving its growth plans.
• Building relationships with new customers which entails contacting local businesses and gaining contact details to pass onto the company’s commercial team to contact/sell (approximately 2 days a week)
• Some cold calls will be involved but mainly to existing or ex-customers or using introductory letters to be followed up by calls (this will involve around two hours of sales activity every Friday – sending around 10 letters or making 10 telephone calls to new or existing customers).
• Contributing to marketing campaigns
• Selling professionally and compliantly, delivering a consistently good experience to customers.
• Providing exceptional administrative support, handling insurance quotations and undertaking insurance transactions, general sales and administrative tasks, claims handling and potentially some bookkeeping administration with a ‘can-do’ proactive enthusiasm.
• Maximising inbound sales opportunities, cross-selling to new and existing customers and assist with renewal retention by using your excellent telephone manner to make the most of every call.

Candidates who are interested in the role will need to:

• Ideally have previous insurance experience.
• Experience within the finance sector will be very advantageous.
• Have experience within a customer service environment.
• Possess a friendly and professional nature in order to build long-lasting business relationships.
• Be willing to learn and take on board new information.
• Ideally possess Maths and English Grade C or above, or higher education qualifications.
• Possess good IT, customer service and administrative skills.
• Be no stranger to applying an outstanding telephone manner and a flexible, people- orientated approach to everything you do.
• Relish the challenge of being part of a truly customer-focused, ambitious team.
• Sales/prospecting experience would be desirable, however, not essential.

If you feel you have the right experience for this Customer Service Advisor Role, apply below or call us on 01271 859135!

CPBarnstaple
The Recruitment Co are an equal opportunities employer.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.