Customer Service Manager.

  • Middlesbrough, North Yorkshire
  • £27000.00 - £30000 per annum

Customer Service Manager

  • Middlesbrough, North Yorkshire
  • £27000.00 - £30000 per annum
  • Posted November 27, 2024

My client based in Middlesbrough is currently looking for a Customer Services Manager to join their team on a permanent basis.

The role would suit someone who has direct managerial/team leader experience in a fast paced, customer service lead environment. You will be responsible for supervising a small team of agents, as well offering great customer care to an already established client base.

Duties of the role include:

  • To lead and support a small team of customer service agents
  • Adopting a hands on approach between managing the team, and building and developing your own existing client relationships
  • To monitor the teams performance
  • Handling of complaints in timely and professional manner
  • Handling incoming customer queries for new business
  • Liaising effectively between customer service and other departments, ensuring customer satisfaction at all levels

Salary: £27k-£30k depending on experience

Hours: Mon-Fri, 40hrs per week (some flexibility with start and finish times)

Role: Immediate start, permanent from day one

The Recruitment Co is an equal opportunities employer

CPMiddlesbrough

This opportunity is no longer accepting applications.

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