Eo2 – Mallusk.

Our client, based in Mallusk are looking for Eo2 to join their team

Job Description:

Duties in these sections include:

• Allocating work/managing workloads, according to business area priorities.
• Ensuring work is processed in accordance with Veterinary Service Animal Health Group (VSAHG) staff instructions.
• Measuring performance against VSAHG KPI’s.
• Dealing with complex customer queries (including at the front desk), and herd register checks.
• Removal and allocation of IRM restrictions on herds/animals as required.
• Developing staff competences and skills levels.

4.3 Corporate duties include:

• Ensuring performance management responsibilities are undertaken to the required standards/timescales.
• Adhering to absence management policies.
• Ensuring staff receive appropriate training and development.
• Ensuring adherence to information management/security policies (GDPR).
• Undertaking premises-related duties, e.g. risk assessments. Ensuring that the work environment is safe.
• Ensuring completion of KPI & Quality Assurance checks and maintaining records of completion.
• Holding regular team meetings.
• Attend and, when required, minute management meetings.
• Ensuring compliance within the requirements of DAERA’s Customer Service Standards, e.g. Telephony and Written Communication Guidelines.
• Managing own personal development and gaining an understanding of the other EO2/EO1 roles within the office.

Essential Criteria:

– 5 GCSEs Including Maths and English (certificate proof)

– Excellent IT skills, including use of Microsoft Word and Excel

– Good communication skills

– Ability to use own initiative

Rate of Pay – £14.50ph (weekly)

Location – Mallusk

Start Date – ASAP

Length of Contract – Up to 51 weeks

Work Pattern:

– 37 hours – Mon to Fri 9-5

Alana McCoy