Hourly Pay: £13.52

Location: Belfast City Center

Length of Assignment: Initially up to 51 weeks with possibility of extension

Hours: The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. 

Start date: ASAP (Clearance and registration must be completed beforehand)

Job Description including Main Duties / Purpose of Job/Function of Role:

Role is a team lead role requiring the ability to direct, lead, develop and manage a team of staff within the public sector, driving the team to success. This role will deliver services for customers who are based in Great Britain.  At the initial stage, it is anticipated that roles will support a programme for helping customers through the current Cost of Living crisis.  Roles will later focus on delivering services for customers requiring help with Retirement Services.  Full training will be provided.  Main duties and essential skills may include, while not limited to:

· Effective call handling skills
· Good verbal and written communication skills
· Ability to build rapport with colleagues and customers
· Ability to work within and contribute to a team environment
· Ability to work accurately within specific deadlines and to achieve relevant targets
· Basic IT skills / computer literacy with an aptitude for learning new systems
· Organised with good time management skills
· Excellent interpersonal skills
· Excellent work ethic with a desire to personally develop
· Excellent attendance and time keeping

These roles are full-time, office based.  Working from home may become available in the future.

Essential Criteria:

– A minimum of 6 months experience working in RSD is essential

***Successful applicants must be required to complete an AccessNI***

To apply please send your CV via the link or email michael.callaghhan@therecruitmentco.uk