• Posted November 1, 2023
  • admin officer

We are currently recruiting for 2X AO’s based FOYLE. The successful candidates will be required to start once the vetting paperwork and ANI completed.


Start date: ASAP

Duration: 6 months with a possible extension

Hours of work: Full time 9 to 5

Rate of pay: £11.99


Key Responsibilities:

You will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account.

You will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimant’s account, are completed promptly and accurately and you will manage cases through the lifespan of the claim. You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels.

In delivering a quality service for claimants, you will take a “whole case” approach and be responsible for actively managing all appropriate action promptly on the claim with minimal handoffs.

As the Universal Credit service is continually changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and your claimants’ experience.

As automation of UC increases over time, the content of this job role may change.


Essential Criteria applicants must have:

  • five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required )

  • A minimum of 2 years’ experience working in an administrative role
  • Excellent IT skills, including use of Microsoft Word and Excel.
  • Excellent communication skills.
  • Proven ability to use own initiative.

Please send your CV via the link or to karen.cameron@therecruitmentco.uk

This opportunity is no longer accepting applications.