Job Title: Multilingual Customer Experience Consultant

(German & English Speaking)

Salary: £24,440 Per annum + bonus (£29,240 OTE)
Location: Konecta Group – Ringwood/London.
Hours: 40 paid hours per week.
Shifts: 40 paid hours per week. A rota is supplied every month with
your working hours. Shifts between 8.00am and 8.00pm
Monday to Saturday.

Our aim is to make customers happy via the channels of their choice. Could there be a better
way to achieve this than with a dedicated team enjoying what they do? We believe in having fun
at work, we love technology, we love stats – and most of all, and we love finding new ways to
innovate.
We are committed to crafting outstanding experiences for our customers, building trust and
loyalty through personalized solutions and unwavering support.
Our relentless pursuit of excellence extends beyond customer interactions, ingrained in the very
essence of our culture, propelling us to surpass expectations and establish new industry

Skills Requirements
 Excellent telephone manner
 Excellent numeracy and literacy
 Excellent customer service skills
 Good analytical, decision making and problem solving abilities
 Previous call centre/back office experience (desirable)

Our Core Values:

Customer-Centric Excellence: Prioritizing customers at every touchpoint, we go the extra mile to
understand their needs and provide solutions that surpass expectations.
Trust and Transparency: Building enduring relationships based on trust and transparency, fostering
open communication and honesty in all interactions, both internal and external.
Continuous Improvement: Embracing a culture of perpetual learning and improvement,
encouraging personal and professional development to stay ahead in an ever-evolving landscape.
Team Empowerment: Fostering an inclusive environment that promotes collaboration, innovation,
and individual growth, recognizing each team member as a valuable contributor to our collective
success.
Prosperity: Committing to providing opportunities for advancement, acknowledging and rewarding
the hard work and dedication of our team members.
By embodying these values, we aim to create a workplace where every team member feels inspired,
valued, and motivated to contribute to our shared success.

BOS/ISO9001/Zeal Group German and English Speaking Consultant [01.24]
Why work for us?
 Konecta has a fun and sociable team environment working culture
 50% discount with More-bus for monthly and quarterly tickets (Easy connections in and around
Bournemouth and Salisbury to Ringwood.)
 Pension Scheme with Standard Life
 Aviva Life Insurance
 Eye test vouchers and discounts
 Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000
sites globally)
 Involvement with local charities and fundraising days
 Campaign specific benefits including discounts, incentives and prizes
 Recommend a friend scheme paid reward of £1000
 Apprenticeship qualifications and career flight path schemes
 Recognition and reward schemes with Love to Shop Voucher rewards
 Free car parking
 Weekly dress down day
 Cycle to work scheme
 Tech scheme

Key Accountability’s
 To answer the phone promptly and professionally when required.
 To respond to emails and live chat promptly and professionally.
 To work closely with the Team Leader to ensure client expectations are met.
 To present our clients in a professional manner at all times, whether in person, by phone
or in writing.
 To continually look for ways to improve performance.
 To be well organised, professional and reliable.
 To work flexibly between the hours of 8am and 8pm, Monday – Saturday.
 To demonstrate a willingness to learn and have fun at work!

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.