Higher Clerical Officer (Band 3) –

Location: Newtownards
Hours: 37.5 hours per week
Working Pattern: Monday to Friday, 9:00am – 5:00pm
Band: 3

We are currently seeking a highly organised and motivated Higher Clerical Officer (Band 3) to join our busy administrative team. This is an excellent opportunity for an individual with strong clerical, typing and customer service skills who can work effectively in a fast-paced environment.

Key Duties and Responsibilities:

• Booking and sending appointments to patients and service users.
• Providing reception cover and acting as the first point of contact for visitors and telephone enquiries.
• Typing correspondence, reports and other administrative documents.
• Photocopying, scanning and distributing documents as required.
• Logging and processing referrals accurately and within required timescales.
• Updating information systems and maintaining waiting lists.
• Electronic filing and records management.
• Ensuring all administrative tasks are completed accurately and efficiently.
• Undertaking any other duties appropriate to the banding and role.

Essential Criteria:

• Previous administrative or clerical experience in a busy office environment.
• Excellent typing and IT skills.
• Strong organisational skills with the ability to manage competing priorities.
• Good communication and interpersonal skills.
• Ability to work effectively as part of a team and independently.
• Experience of using Microsoft Office applications, including Word, Excel and Outlook.

Desirable Criteria:

• Experience of using Encompass would be advantageous.
• Previous experience within a healthcare or public sector setting.