About the Role

An exciting opportunity has arisen for a motivated and organised Higher Clerical Officer (Band 3) to join our busy Radiology Team. The successful candidate will provide high-quality administrative support to ensure the efficient day-to-day running of Radiology services across the Trust.

This is a varied and rewarding role involving appointment scheduling, patient administration, reception duties, data entry and communication with patients, healthcare professionals and external agencies.

Key Responsibilities

• Manage and maintain patient information using Radiology Information Systems.
• Book and coordinate inpatient and outpatient radiology appointments.
• Handle telephone and face-to-face enquiries professionally and efficiently.
• Confirm appointments and help maximise clinic attendance.
• Process appointment changes, cancellations and non-attendances in line with procedures.
• Liaise with interpreters, ambulance services and other healthcare providers as required.
• Produce appointment letters, reports and other administrative documentation.
• Support reception services across Trust Radiology sites.
• Ensure accurate record keeping and compliance with GDPR and Trust policies.

Essential Criteria

Applicants must have:

• 4 GCSEs (Grades A-C), including English Language, or equivalent/higher qualification and
• 1 year’s experience in a clerical/administrative role or 2 years’ clerical/administrative experience.
• Experience using Microsoft Word.
• Effective communication and interpersonal skills.
• Strong organisational and prioritisation skills.
• Ability to work accurately with excellent attention to detail.
• Ability to work independently and as part of a team.
• A responsible attitude towards confidentiality.
• A valid UK driving licence and access to transport (reasonable adjustments apply where appropriate).
• Flexibility to work across Trust Radiology sites and participate in evening/weekend rotas when required.