Housing Advisor.

  • Prescot, Merseyside
  • £28184 - £34190 per annum

Housing Advisor

  • Prescot, Merseyside
  • £28184 - £34190 per annum
  • Posted January 12, 2023

The Recruitment co are currently recruiting for a Housing Advisor on behalf of our client based in Prescot.

Temporary ongoing position with the opportunity for a permanent position for the right candidate.

Salary – £28184 – 34190 per annum DOE
37 hours week)

Main duties.

  • Provide a relationship service to all customers within their designated geographical area across all tenures, working in partnership with complex queries and case workers to bring the best resolution for the customer.
  • Determine where interventions are required to enable the customer to sustain their tenancy, referring the customer to the appropriate team or 3rd party and maintaining oversight to ensure the desired outcomes are achieved.
  • Lead the tenancy sign up process, ensuring customers are on boarded in a way that enables them for success and able to sustain their tenancy. Ensure that the customer is aware of the requirements of their Tenancy (e.g. paying rent, keeping shared spaces safe), supporting them to maintain compliance and enforcing these requirements with the customer where necessary.
  • Work across teams and with customers to ensure that empty homes are let seamlessly and in line with Group targets.
  • Pro-actively manage the neighbourhoods that fall under their designated geographical area, ensuring that communities are safe and clean, and all shared spaces meet health & safety requirements. Lead their programme of customer visits, undertaking a number of proactive visits each year (driven by the needs of the customer).
  • Pro-actively support the delivery of all compliance activity
  • Input to the neighbourhood and community plans to improve the neighbourhoods.
  • Ensure systems are updated with accurate and up to date information so that other teams are aware of the status of customer requests.
  • Lead the delivery of support plans for customers across all tenures, in particular supported housing and Extra Care.
  • Identify opportunities to improve the processes and feed these to the Manager, Housing.
  • Complete any other tasks as commensurate with the level and nature of the post as delegated by the role’s line manager.
    All employees are expected to:
  • Ensure that our Customers are at the heart of everything we do and act at all times in accordance with our Values and Behaviours.
  • Carry out all duties in the context of, and in compliance with, the Group’s commitment to equality and diversity, leading by example and contributing to an inclusive culture.
  • Read, understand and demonstrate a commitment to the Group’s Employee Charter.
  • Take responsibility for your own health and safety and that of your colleagues in accordance with the Health & Safety at Work Act by following the Group’s Health and Safety policies and procedures at all times.
  • Ensure compliance with all legal obligations concerning the protection of data concerning employees, customers and third parties.
  • Be prepared to have some reasonable flexibility of working hours as necessary to meet the requirements of the job.
    Education and Qualifications

    3 GCSEs (Level 4 or above) or equivalent relevant customer service experience
    Previous experience
    Customer facing experience, ideally in a housing or other not for profit/service providing organisation

The Recruitment co is an equal opportunities employer

CPChester

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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