Donor Administration Assistant

Band 2

Belfast

37.5 hours per week

£12.51p/h

KEY DUTIES / RESPONSIBILITIES

· Maintaining security of all equipment, and documentation, within own area of work

· First point of contact for donors via the telephone or in our HQ Clinic

· Use of Donor records system to access donor’s records and make changes where required

· Reconciliation of all donation records, and reporting any anomalies to the appropriate person

· Undertake any other reasonable, relevant, duties that may be assigned

· Monitoring appointments on a daily basis

· Contacting donors who have been identified as meeting a pre-set criterion for specific recipients

· Contacting blood, and platelet, donors to ensure appointment slots are fully booked

· Contacting new Platelet donors to arrange appointments

· Registration duties

· Making appointments for donors

· Responding to donor queries by telephone and email. Liaising with other departments to resolve queries

· Reconciliation of all donation documents

· Updating donors’ electronic records

· Informing relevant departments of predicted collection figures

· Assist with the updating/creation of Standard Operating Procedures

· Texting appointment reminders

· Keeping up to date with all mandatory training, and any other training required to carry out the role

Essential Criteria

• Minimum of 1 years’ clerical/administration experience, which MUST include working face to face with the public or 2 years’ experience, if the qualifications listed below are not held.

• 4 GCSEs at A-C level, including English Language (or equivalent)

• Able to work flexibly, including late evenings, weekends and Public Holidays.

• Use of computer packages e.g. Microsoft Excel, Word and Outlook 5. Dealing with the public 6. Good attendance record Application Form / Interview

• Able to work as part of a team

• Good customer service

Please send CV to Roisin O’Hare. Email is