Hybrid Customer Service Advisor.
- Middlesbrough, North Yorkshire
- Up to £11.01 per hour
Hybrid Customer Service Advisor
- Middlesbrough, North Yorkshire
- Up to £11.01 per hour
-
Posted
January 29, 2024
Customer Service Advisor based in Middlesbrough
Hybrid Working – 4 days WFH, 1 day office based
Offering £11.01 per hour
Full time, permanent contract
We are recruiting on behalf of a global outsourcing who is looking for passionate and personable Customer Service Advisors to join their team. Within this role you will be working on behalf of 1 of the UK’s well known high street banks.
Who will you be?
- Accurate and timely housekeeping and record maintenance. Must have good computer skills
- Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality.
- High degree of accuracy
- Good written and verbal communication skills
- Adaptability to changes in procedures/services
- Driven and enthusiastic, taking specific tasks and taking these through to completion.
What will you be doing?
- You will be responsible for handling front line personal telephone banking enquiries for a global banking firm. These enquiries may be simple types such as setting up a direct debit or payment, cancelling direct debits or standing orders or providing balance enquiries.
- You will contribute to customer satisfaction and service quality levels
- Proactively contribute to the completion of the team’s workload
- Respond efficiently to internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate
The Salary: £11.01 per hour, paid fortnightly
The Hours:
- Full time, 38.3 hours per week
- Working between Monday to Sunday, 5 days out of 7
- Shifts rotating between 7am-12am
- All candidates will need to be fully flexible to work any shifts between Monday – Sunday
The Location: Based in Middlesbrough
Please note, following completion of training you will then moving into Hybrid working.
If you’re interested then please apply now!
#CCNorthWest
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
This opportunity is no longer accepting applications.
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