Hybrid Customer Service Advisor.

  • Middlesbrough, North Yorkshire
  • Up to £11.01 per hour

Hybrid Customer Service Advisor

  • Middlesbrough, North Yorkshire
  • Up to £11.01 per hour
  • Posted January 29, 2024

Customer Service Advisor based in Middlesbrough

Hybrid Working – 4 days WFH, 1 day office based

Offering £11.01 per hour

Full time, permanent contract

We are recruiting on behalf of a global outsourcing who is looking for passionate and personable Customer Service Advisors to join their team. Within this role you will be working on behalf of 1 of the UK’s well known high street banks.

Who will you be?

  • Accurate and timely housekeeping and record maintenance. Must have good computer skills
  • Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality.
  • High degree of accuracy
  • Good written and verbal communication skills
  • Adaptability to changes in procedures/services
  • Driven and enthusiastic, taking specific tasks and taking these through to completion.

What will you be doing?

  • You will be responsible for handling front line personal telephone banking enquiries for a global banking firm. These enquiries may be simple types such as setting up a direct debit or payment, cancelling direct debits or standing orders or providing balance enquiries.
  • You will contribute to customer satisfaction and service quality levels
  • Proactively contribute to the completion of the team’s workload
  • Respond efficiently to internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate

The Salary: £11.01 per hour, paid fortnightly

The Hours:

  • Full time, 38.3 hours per week
  • Working between Monday to Sunday, 5 days out of 7
  • Shifts rotating between 7am-12am
  • All candidates will need to be fully flexible to work any shifts between Monday – Sunday

The Location: Based in Middlesbrough

Please note, following completion of training you will then moving into Hybrid working.

If you’re interested then please apply now!


The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

This opportunity is no longer accepting applications.

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