Customer Service Advisor based in Middlesbrough

Hybrid Working – 4 days WFH, 1 day office based

Offering £11.01 per hour

Full time, permanent contract

We are recruiting on behalf of a global outsourcing who is looking for passionate and personable Customer Service Advisors to join their team. Within this role you will be working on behalf of 1 of the UK’s well known high street banks.

Who will you be?

• Accurate and timely housekeeping and record maintenance. Must have good computer skills
• Must have passion, enthusiasm and commitment to delivering with considerable attention to retaining highest levels of service quality.
• High degree of accuracy
• Good written and verbal communication skills
• Adaptability to changes in procedures/services
• Driven and enthusiastic, taking specific tasks and taking these through to completion.

What will you be doing?

• You will be responsible for handling front line personal telephone banking enquiries for a global banking firm. These enquiries may be simple types such as setting up a direct debit or payment, cancelling direct debits or standing orders or providing balance enquiries.
• You will contribute to customer satisfaction and service quality levels
• Proactively contribute to the completion of the team’s workload
• Respond efficiently to internal customer enquiries ensuring that the information provided is clearly understood escalating issues where appropriate

The Salary: £11.01 per hour, paid fortnightly

The Hours:

• Full time, 38.3 hours per week
• Working between Monday to Sunday, 5 days out of 7
• Shifts rotating between 7am-12am
• All candidates will need to be fully flexible to work any shifts between Monday – Sunday

The Location: Based in Middlesbrough

Please note, following completion of training you will then moving into Hybrid working.

If you’re interested then please apply now!

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The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.