Job Opportunity: ICT Service Desk Support Analyst (Band 4)

📍 Location: Ballymoney, Northern Ireland
🕒 Full-time | Fixed Working Pattern

Pay: £13.57

Are you passionate about delivering high-quality ICT support and eager to make a meaningful impact in a dynamic public sector environment? We’re looking for a proactive and customer-focused ICT Service Desk Support Analyst to join a dedicated team supporting critical health and social care services.

🧾 Key Responsibilities

• Provide first-line technical support for ICT incidents and service requests
• Log, track, and escalate issues to relevant teams, ensuring timely resolution
• Maintain accurate documentation and ensure compliance with data security policies
• Assist with hardware/software installations and liaise with third-party vendors
• Support service delivery in line with ITIL, ISO20000, and ISO27001 standards
• Contribute to continuous improvement and modernization of ICT services

🎓 Essential Criteria

Qualifications & Experience (assessed at shortlisting):

• HND or equivalent 3rd-level qualification in ICT and 6+ months in a technical ICT role
  OR
• 1+ year of relevant ICT technical experience (e.g. desktop support, user support, service desk)
• ITIL Foundation Certificate or willingness to obtain within 6 months
• Full UK driving licence and access to a vehicle (reasonable adjustments considered)

Skills & Knowledge (assessed at interview):

• Strong understanding of technical concepts and problem-solving
• Excellent communication and interpersonal skills
• Ability to manage pressure, prioritize tasks, and work independently or in a team
• Familiarity with Windows 10 and Microsoft Office (2016–365)
• Knowledge of ICT service delivery best practices (ITIL, ISO standards)

Send your CV to darius.g@therecruitmentco.uk  in order to apply