Inbound Call Handler – Collections based in Denton, Manchester

Offering £20,500 per annum plus bonuses

Full time, permanent contract

We are recruiting on behalf of a fantastic client based in Denton, Manchester. They are looking for down to earth, driven and professional individuals to join their team. Full training will be provided and will allow you to unleash your true potential aswell as offer attractive bonus and rewards. You will be part of an amazing team who offer a supportive and collaborative team environment.

Key Responsibilities:

• Handling inbound calls from individuals in regards to low-value parking fines in a professional and respectful manner.
• Providing advise and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties.
• Conducting detailed financial assessments to determine the most appropriate repayment options.
• Maintaining accurate and up-to-date records of all interactions with debtors.
• Adhering to regulatory guidelines and company policies during the collections process.

Requirements:

• Ideally experience in credit management or debt collection would be highly desirable.
• Alternatively, experience a contact centre or sales environment.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in relevant computer applications and software.

Working Hours: Monday to Friday, with optional overtime on Saturdays.

Benefits:

• Competitive salary with a realistic earning potential of £28,000 – £45,000 per year.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.