Nutts Corner Belfast -Onsite- Fulltime

Main Duties/Responsibilities

1. Deliver key IT responsibilities

• Plan and carry out work to meet the organisation’s IT needs.
• Manage external IT support contracts for systems and hardware.
• Handle internal IT help desk queries and provide regular updates.
• Lead IT projects that improve how the organisation works.
• Develop long-term IT proposals and assess their suitability for future projects.
• Provide short training sessions to help staff improve their IT skills.
• Manage IT budget areas and ensure spending is tracked.
• Prepare purchase requests and business cases when needed.

2. Communicate effectively

• Share ideas and proposals clearly in writing, in person, and through presentations – whether speaking to individuals or groups at any level.

3. Build and manage partnerships
   • Negotiate agreements with partners to deliver services.
   • Monitor how well partners perform and make sure services meet expectations.

4. Plan and deliver role responsibilities

• Create and follow plans to make sure all duties linked to the role are completed successfully.

5. Track project progress
   • Monitor how projects are progressing and take action if things go off track.

6. Manage project budgets

• Set and oversee project budgets and report on how funds are used.

7. Support strategic planning

• Help the Director develop and manage the organisation’s strategy, operational plans, budgets, and performance measures.

8. Stay up to date

• Keep your management skills current and stay informed about developments in the industry and in project management.

Essential Criteria:

Qualifications & Experience

• Level 4 or equivalent qualification in Business, IT Management, or a related discipline and a minimum 1 years’ experience providing IT support.

Or

• 3 years experience managing IT support.

AND

• Proven experience in managing third-party IT service providers and contracts
• Demonstrated ability to manage internal IT support/help desk functions

Skills & Competencies

• Excellent project management skills, including planning, delivery, and evaluation
• Excellent written, oral, and visual communication skills,
• Proficiency in using project management and collaboration tools
• Ability to monitor performance and take corrective action to meet objectives

Interpersonal & Organisational

• Excellent stakeholder engagement and negotiation skills
• Ability to work independently and collaboratively across departments
• High level of organisational and time management skills
• Commitment to continuous professional development and staying current with industry trends

Desirable Criteria:

• Experience in drafting and managing budgets and procurement processes
• Experience in developing and implementing strategic and operational plans
• Experience in developing and delivering staff IT training interventions
• Experience in evaluating long-term IT proposals and digital transformation initiatives
• Understanding of public sector governance and funding mechanisms

Personal commitments:

This role is office based at our training centre at Nutts Corner