Leisure Attendant.

  • Carrickfergus, County Antrim
  • Negotiable

Leisure Attendant

  • Carrickfergus, County Antrim
  • Negotiable
  • Posted September 5, 2023

The Customer Care Assistant (Lifeguard/Leisure Assistant) is responsible for providing a high level of customer care, maintaining the general cleanliness of leisure facilities, and ensuring a customer-oriented approach.


Service Delivery

  • Ensure effective communication with all team members and line management.
  • Act as a lifeguard, carry out first aid duties as necessary, and supervise/assist all customers as required.
  • Maintain a high level of cleanliness throughout all leisure facilities and their vicinity. Report faults and damage accordingly.
  • Correctly use and store all cleaning materials and specialized equipment while following all health & safety guidelines (COSHH/RIDDOR).
  • Perform daily water tests and record all necessary information.
  • Prepare, erect, dismantle, and store equipment safely within the Centre or any other leisure facilities/areas including outdoors. Actively manage, prepare, and open/close all areas accordingly.
  • Maintain accurate records of work and promptly report any faults or damage that may occur.
  • Assist with training, coaching courses, stewarding, and other related duties when required.
  • Ensure customers conduct themselves appropriately and in accordance with facility rules and regulations.
  • Participate in staff development/training programs.
  • Receive and store goods as required.
  • Ensure all operations meet specified times regardless of weather conditions. Open/close activity areas as and when required.


  • Uphold the Core Values of Mid and East Antrim Borough Council.
  • Participate in the Council’s Performance and Development Review process.
  • Fulfill legal Health and Safety duties.
  • Contribute to anti-discrimination practices and the Equality Scheme.
  • Fulfill legal responsibility for all records held or used in Council business.
  • Comply with the Code of Conduct for Local Government Employees.

Person Specification

Essential Criteria

Qualifications and Experience

  • Current NPLQ (National Pool Lifeguard Qualification).
  • Able to demonstrate knowledge of customer care skills.
  • Good communication and interpersonal skills.
  • A good standard of physical fitness.

Behavioural Competencies

  • Setting Direction
  • Developing Own Capability
  • Communicating with Impact
  • Meeting Customer Needs
  • Achieving Results
  • Continuously Improving Services
  • Respect for Diversity and Equality

Desirable Criteria

Qualifications and Experience

  • Have at least one year’s experience of working in the leisure industry.

Apply for this job.

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