MAIN PURPOSE OF THE JOB
The Customer Care Assistant (Lifeguard/Leisure Assistant) is responsible for providing a high level of customer care, maintaining the general cleanliness of leisure facilities, and ensuring a customer-oriented approach.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

• Ensure effective communication with all team members and line management.
• Act as a lifeguard, carry out first aid duties as necessary, and supervise/assist all customers as required.
• Maintain a high level of cleanliness throughout all leisure facilities and their vicinity. Report faults and damage accordingly.
• Correctly use and store all cleaning materials and specialized equipment while following all health & safety guidelines (COSHH/RIDDOR).
• Perform daily water tests and record all necessary information.
• Prepare, erect, dismantle, and store equipment safely within the Centre or any other leisure facilities/areas including outdoors. Actively manage, prepare, and open/close all areas accordingly.
• Maintain accurate records of work and promptly report any faults or damage that may occur.
• Assist with training, coaching courses, stewarding, and other related duties when required.
• Ensure customers conduct themselves appropriately and in accordance with facility rules and regulations.
• Participate in staff development/training programs.
• Receive and store goods as required.
• Ensure all operations meet specified times regardless of weather conditions. Open/close activity areas as and when required.

General

• Uphold the Core Values of Mid and East Antrim Borough Council.
• Participate in the Council’s Performance and Development Review process.
• Fulfill legal Health and Safety duties.
• Contribute to anti-discrimination practices and the Equality Scheme.
• Fulfill legal responsibility for all records held or used in Council business.
• Comply with the Code of Conduct for Local Government Employees.

Person Specification

Essential Criteria

Qualifications and Experience

• Current NPLQ (National Pool Lifeguard Qualification).
• Able to demonstrate knowledge of customer care skills.
• Good communication and interpersonal skills.
• A good standard of physical fitness.

Behavioural Competencies

• Setting Direction
• Developing Own Capability
• Communicating with Impact
• Meeting Customer Needs
• Achieving Results
• Continuously Improving Services
• Respect for Diversity and Equality

Desirable Criteria

Qualifications and Experience

• Have at least one year’s experience of working in the leisure industry.