Job Description: Leisure Attendant

Location: Based at Carrickfergus Amphitheatre (may vary within Mid and East Antrim Borough Council facilities)
Hours of Work: Casual/On Call; weekends, evenings, and public holidays as per service requirements

MAIN PURPOSE OF THE JOB
Responsible for providing excellent customer care, maintaining cleanliness in leisure facilities, and ensuring a customer-oriented approach.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

• Effectively communicate with the team and line management.
• Act as a lifeguard, conduct first aid duties, and assist customers as necessary.
• Maintain high cleanliness standards in leisure facilities and the surrounding area; report faults and damage.
• Safely use and store cleaning materials and specialized equipment, following health & safety guidelines.
• Complete daily water tests and maintain records.
• Set up, dismantle, and store equipment; actively manage areas; ensure all operations meet specified times.
• Record work, report faults, and assist with training and coaching courses.
• Ensure customers adhere to facility rules and regulations.
• Participate in staff development/training programs and receive and store goods as required.

General Responsibilities

• Uphold the Core Values of Mid and East Antrim Borough Council and contribute to wider organizational objectives.
• Participate in the Council’s Performance and Development Review process.
• Fulfill legal Health and Safety duties and contribute to anti-discrimination practices and Equality Scheme.
• Maintain records following Council procedures and uphold personal accountability.
• Comply with the Code of Conduct for Local Government Employees.

Closing Caveat: This job description provides guidelines within which the postholder is required to work and may vary to meet the changing needs of Mid and East Antrim Borough Council.

Person Specification

Essential Criteria

• Qualifications and Experience: Current NPLQ (National Pool Lifeguard Qualification)
• Knowledge: Demonstrated customer care skills, good communication, and interpersonal skills.
• Fitness: Good standard of physical fitness.

Behavioural Competencies (Front Line)

• Setting Direction: Contributes to the development of a strategy and conveys a clear vision, being innovative, ambitious, and proactive.
• Managing Ourselves: Develops Own Capability, Communicates with Impact.
• Working With Others: Meeting Customer Needs.
• Moving Forward: Achieving Results, Continuously Improving Services, Respect for Diversity and Equality.

Desirable Criteria

• Qualifications and Experience: Minimum one year’s experience in the leisure industry.