Maintenance Officer – Lisburn.

Maintenance Officer 

Location: Lisburn
Hours: 37 per week, Monday–Friday, 9am–5pm
Salary: £16.37 per hour

About the Role

We are seeking an experienced Maintenance Officer to join our Lisburn & Castlereagh Area Team. In this frontline technical role, you will carry out inspections of Housing Executive homes and properties, ensuring repairs are completed to a high standard and that tenants receive an excellent customer experience.

You will play a vital part in maintaining safe, high-quality housing by assessing repairs, authorising works, monitoring contractor performance, and ensuring value for money. This role also supports change-of-tenancy works, minor adaptations, and planned maintenance programmes.

Key Responsibilities

• Inspect domestic and commercial properties pre- and post‑repair, including fire/flood damage and void properties.
• Ensure repair works meet required standards and authorise payments within delegated limits.
• Carry out ad‑hoc technical inspections and arrange specialist referrals when required.
• Respond to PSNI forced-entry reports and raise securing works as needed.
• Liaise closely with contractors, administrative teams, and technical specialists to meet KPIs.
• Highlight deficiencies in service delivery and follow up with contractors or managers.
• Provide tenants with updates and advice on repairs and maintenance responsibilities.
• Work with Customer Service staff to manage repair requests and queries.
• Support Patch Managers in identifying and recovering repair-related costs.
• Conduct Public Liability Insurance (PLIC) inspections and prepare associated reports.
• Assist with planned maintenance schemes and minor property adaptations working alongside Occupational Therapists.

Essential Requirements

• At least 4 years’ relevant experience in social housing maintenance.
• Level 3 qualification in a construction-related trade.
• Strong technical knowledge with practical experience.
• Excellent communication and customer service skills.
• Ability to work effectively with contractors and internal staff.
• Competent IT skills (Intermediate level).
• A strong team player with accurate record‑keeping skills.
• Basic Access NI check required.