We are currently recruiting for a Multilingual German Customer Experience Consultant to join a team in Ringwood on a permanent basis.

Our client provides multi-channel (phone, email, letter, fax) and multi-lingual (English, French, German, German, Italian) customer service support on behalf of an international life insurance, pensions and investment group
This means that they handle communications from customers in regards to policy enquiries, cancelling policies, updating customer details (address, payment methods), initial claim enquiries and general policy or customer enquiries.

What we are looking for;

• Ability to quickly establish rapport with customer/prospect through the use of
  approachability, empathy, addressing the customer by name & intelligent questioning
• Ability to assimilate, relay & provide information whilst paying close attention to detail
• Ability to respond to customer queries and complaints via email or letter in both English and country of origin.
• Ability to remain positive, courteous & professional at all times
• Focus on customer to deliver the FCA guidelines and fundamentals of the call SIIL require. At all points making sure the customers is treated fairly.
• Ability to communicate and empathise and a real willingness to help.
• The ability to stay focused and controlled, ensuring all core elements are addressed methodically.

  40 paid hours per week typically between the hours of 8am and 6pm Monday to Friday
  £23,841.71 Salary
  ASAP Start
  Interview via video call

  DBS and Credit Check required

  If this sounds like the role for you then apply now!

  CCNorthwest

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.