Multilingual German Customer Experience Consultant – (HAS TO SPEAK FLUENT GERMAN)

Salary: £24,557.28 basic + £1k bonus

Hours: 40 paid hours per week typically between the hours of 8am and
5pm Monday to Friday

Skills Requirements

1. Ability to quickly establish rapport with customer/prospect through the use of
approachability, empathy, addressing the customer by name & intelligent questioning
2. Ability to assimilate, relay & provide information whilst paying close attention to detail
3. Ability to respond to customer queries and complaints via email or letter in both English and
country of origin.
4. Ability to remain positive, courteous & professional at all times
5. Focus on customers to deliver the FCA guidelines and fundamentals of the call SIIL require.
At all points making sure the customers are treated fairly.
6. Ability to communicate and empathise and a real willingness to help

You will need to pass both a CRB and Credit Check.

If this job is of interest to you, please send an updated copy of your CV or call me on 07437215681.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.