Our client based in Newry, are looking for Admin Officers to join their team

Job Description:

– Duties will be as a Case Manager within Newry Service Centre for Universal Credit. They will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account. They will be proactive in ensuring that all actions and “To-Do” required to maintain the claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the claim. They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. Telephony will also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a “whole cases” approach and be responsible for actively managing all appropriate actions promptly on a claim with minimal handoffs. As the Universal Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants’ experience. As automation of UC increases over time, the content of this job role may change. Please Note – Full attendance on a 17-day long training course will be required. At least one day of this training will be face to face with potential travel required to another region. No Leave will be permitted during the Mandatory Training.

Essential Criteria:

– 5 GCSEs including maths and english (certificate proof required)

– Excellent IT skills, including use of Microsoft Word and Excel.

– Good communication skills.

– Ability to use own initiative.

Wage:

– £12.59ph (weekly)

Location:

– Newry Service Centre, Bridge Street, Newry

Start Date:

– 3rd Jan

Length Of Assignment:

– 51 weeks with extension (if wanted)

Work Pattern:

– 37 hours per week but AWP 08:00 – 20:00 on a rota basis

– Hybrid Working

– Flexi

– On site Canteen

Please send your updated CV and your certificates via the link or email