📣 Now Recruiting – Band 3 Nurse Bank Administrator

Location: Magowan Building, Portadown (Office Based)
Hours: 37.5 hours per week (Mon-Fri)
Working Pattern: 08:30-16:30 or 09:00-17:00 (rota)
Rate of Pay: £12.75 per hour

We are seeking a highly organised and motivated Band 3 Nurse Bank Administrator to provide vital administrative support within the Nurse Bank Office. This role plays a key part in ensuring the smooth running of daily operations, supporting training coordination, onboarding new bank staff, maintaining accurate records, and contributing to the weekly payroll process.

⭐ Key Responsibilities

Bank Office Administration

• Provide robust and efficient administrative support to ensure timely short‑term staffing cover across the Trust.
• Adhere to Bank and Agency protocols to ensure processes are followed correctly.
• Update the Trust’s Bank Staff system, matching service needs to staff availability by staff group and banding.
• Maintain accurate electronic and manual records for training, staffing, and daily operations.

System Use, Reporting & Compliance

• Run reports from the Bank Staff system to support governance requirements.
• Review NMC registration & revalidation information to ensure compliance for registered staff.
• Schedule, record and report on mandatory and role‑specific training for bank staff.
• Support regular system cleansing to remove inactive staff.
• Process new starters: ensure mandatory training completion, accurate record entry, ID verification and uniform issue.

Payroll & Scheduling Support

• Support the Bank Co‑ordinator with weekly payroll processing to meet submission deadlines.
• Handle inbound calls and participate in shift‑filling duties to ensure wards are staffed in a timely manner.
• Assist with administration of Working Time Regulations for Bank & Agency staff.

Customer Service & Query Handling

• Engage with candidates and managers to support onboarding and general queries.
• Deal with enquiries from bank staff, managers, payroll, external agencies and the public, escalating complex matters as required.
• Maintain strong communication with clinical, nursing, administrative and HROD teams.

Quality, Improvement & Team Support

• Prioritise workload effectively to meet agreed performance standards.
• Contribute to ongoing improvements in processes, quality and service delivery.
• Support training and induction of new staff.
• Undertake delegated tasks or projects as required by the Head of Resourcing.

✔ Essential Criteria

Applicants must meet one of the following qualification/experience routes:

Route A:

• 4 GCSEs (Grades A-C) including English Language (or equivalent/higher qualification)
  AND
• 1 year’s clerical/administrative experience

Route B:

• NVQ Level 2 in Administration (or equivalent)
  AND
• 1 year’s clerical/administrative experience

Route C:

• 2 years’ clerical/administrative experience

PLUS:

• Experience using Microsoft Office, including Word, Excel and Outlook (or equivalent)