Office Administrator – Lisburn.

Lisburn (Altona)
£12.75 per hour
Monday – Friday | 9:00am – 5:00pm
Immediate Starts Available

We are currently recruiting an Office Administrator to join our client based in Lisburn (Altona), public sector client. This is a full‑time role, ideal for someone with strong administrative skills and experience in customer service, logistics, or purchasing environments.

Key Duties & Responsibilities

• Operate a PC using multiple software packages and IT systems including Finance Procurement & Logistics (FPL), Wheelchair BEST, ELMS, Electronic Materials Management (EMM) and JDA Warehouse systems to support the delivery of the Community Wheelchair Service.
• Liaise with healthcare professionals such as Occupational Therapists, District Nurses, and Physiotherapists to ensure system information is accurate and up to date.
• Schedule wheelchair deliveries in conjunction with transport departments.
• Deal with members of the public at the counter and via telephone in a courteous and timely manner.
• Prepare Equipment Collection Dockets and liaise with clients to arrange uplift and return of equipment to the warehouse.
• Proactively follow up on the return of equipment to ensure items are credited correctly.
• Ensure filing of requisitions, delivery notes, collection notes, and related paperwork is completed daily.
• Accurately record returned equipment on all relevant internal and external systems.
• Investigate, resolve, and respond to customer queries.
• Input non‑stock goods received notes onto the FPL system.
• Action Customer Care Reports, including information requests, service issues, and product queries.
• Assist with expediting stock orders to maintain continuity of supply.
• Provide EMM services to assigned Trusts.
• Support management with matters relating to the Community Equipment and Continence Service.
• Assist with stock counts, stock catalogue management, and stock range reviews.
• Accurately process stock and non‑stock requisitions in line with warehouse and delivery schedules.

  Essential Criteria

Applicants must meet the following requirements:

Experience

• Minimum 12 months’ relevant experience in a customer service, purchasing, or logistics environment, with regular use of patient administration systems and order processing software.

Qualifications

• Five GCSEs (Grades A*–C), including English Language and Mathematics, OR
• An equivalent qualification demonstrating literacy and numeracy, OR
• Higher-level qualifications.

IT Skills

• At least 1 year’s experience using Microsoft Office, including Word, Excel, and Outlook (or equivalent).

If you are interested and meet the essential criteria, please submit your CV via the link