Key result areas/ Main responsibilities

· Undertake general clerical duties and provide clerical support

· Input and extract information from appropriate computer systems/keyboard duties

· Undertake Reception duties

· Photocopying and preparing documentation/papers for distribution/processing

· Open, sort and distribute mail

· Prepare files, undertake routine filing duties and maintain an efficient, up-to-date record keeping system

· Deal with telephone calls and process messages and queries as appropriate

· Liaising closely with other departments, dealing with incoming and outgoing enquiries as appropriate

· Assist in the production of statistical information

· Monitor and order stationery and office supplies

· Operate automated office equipment as required

· Type reports, memos, letters /forms etc from manuscript or digital dictation as required

· To maintain a high level of confidentiality of information in line with current legislation and policies within the Department

· Communicate effectively and provide a high standard of customer service on behalf of the Trust

· Take part in relevant training programmes

· Provide cover as required for other clerical staff within the Department during periods of absence or excess workload

· To undertake any other duties within the department and within the band which may be assigned from time to time.

· The postholder may also on occasion be expected to work in other offices within the locality as the need arises during times of workforce pressures.

Essential criteria:

Either

• At least 3 GCSEs Grade C or above (including English Language) or equivalent AND at least 1 years relevant* work experience gained within the last 3 years

Or

• At least 2 years relevant* work experience gained within the last 5 years

*Relevant is considered to include customer service (internal and/or external customers) and general administrative duties to include call handling and preparation of documents.