JOB SUMMARY

The post holder will be responsible for providing an efficient and high quality receptionist and administrative support service at Trust Headquarters and for providing clerical/administrative support to other Directorates within Trust Headquarters as required. The role will require the post holder to prioritise work to meet demands as required.

Main Duties and Responsibilities

1.

To meet and greet service users and visitors to Trust Headquarters in a friendly and welcoming manner, notify the appropriate individual and to monitor and maintain contractor/visitor signing in/out books.

To ensure contractors receive a contractors pass and that all relevant documentation is completed prior to any work undertaken to ensure Health & Safety requirements are adhered to.

Log and action estates faults reported by staff to the Estates Department. Updating records regularly of all logged faults ensuring Estate’s personnel are directed to the appropriate department on arrival. Updating spreadsheet on the completion of work on their departure.

Record complaints and compliments from members of the public (either in person or over the telephone) making accurate records and passing on to relevant complaints personnel, ensuring confidentiality is maintained at all times.

Operate an effective bring forward (BF) system to ensure that messages are redirected, stock levels are maintained and weekly checks are performed in line with relevant policies.

ESSENTIAL CRITERIA

1.

5 GCSE’s at Grade C or above, including English/English Language or equivalent educational qualifications. AND hold a minimum of one years’ experience working in a receptionist/administrative position, working within a team and using own initiative. OR a minimum of three years’ experience working in a receptionist/administrative position and working within a team and using own initiative.

AND

A minimum of one year’s working knowledge of fire safety checks to include building evacuation procedures.

2.

Word/Text Processing Level 2, OCR/RSA or equivalent.

DESIRABLE CRITERIA

Hold a minimum of one years’ experience of using Datix forms / data input of complex risk data.