Receptionist (Casual) – Larne.

Location: Larne Leisure Centre
Start Date: ASAP
Contract: Temporary, Casual (as and when required)
Rate of Pay : £13.69 per hour

About the Role

We are currently seeking a professional and customer-focused Casual Receptionist to join a busy leisure centre team in Larne. This role is ideal for someone who enjoys working with the public and thrives in a fast-paced environment, delivering a high standard of front-of-house service while supporting administrative functions.

Key Responsibilities

Customer Service & Reception Duties

• Provide a courteous, efficient, and welcoming reception service to all customers
• Answer telephone calls promptly and manage switchboard operations
• Handle customer queries, feedback, and complaints, escalating where necessary
• Operate the public address system in accordance with procedures
• Provide information on leisure centre services, activities, and Council-wide facilities

Booking & Financial Duties

• Operate computerised booking and point-of-sale systems
• Process payments, including cash, card, and online transactions
• Issue tickets, refunds, and complimentary vouchers as required
• Balance daily takings (cash, cheques, card payments) and complete relevant documentation
• Prepare till floats and handle deposits for equipment hire

Operational Support

• Implement emergency procedures (fire alarm, medical, pool alarms) in line with NOPs and EAPs
• Monitor lighting and general reception area operations
• Control access to the centre, including entry of visitors and contractors
• Issue visitor badges and maintain accurate records
• Manage lost property procedures, including safe handling of valuables
• Assist in monitoring swimming pool access and enforcing centre policies
• Prevent entry of non-payers and ensure child protection policies are followed

Administrative Duties

• Provide clerical support to the Office Administrator
• Maintain accurate records in line with data protection regulations
• Support ticket sales and distribution for special events

Essential Criteria

Applicants must meet one of the following:

• GCSE Maths and English Language (Grade C or above) or equivalent and at least 1 year’s relevant administrative experience

OR

• Minimum of 4 years’ relevant experience in a similar role (in lieu of qualifications)

In addition, candidates must have:

• At least 6 months’ clerical experience in a customer-focused environment
• A minimum of 6 months’ experience using Microsoft Office

Key Skills & Attributes

• Excellent customer service and communication skills
• Strong organisational and administrative abilities
• Ability to work flexibly on a casual, as-needed basis
• Attention to detail and accuracy in cash handling
• Ability to remain calm and professional in busy or emergency situations

What We Offer

• Flexible casual working hours
• Opportunity to gain experience in a public sector leisure environment
• Supportive and dynamic team setting

To apply please send your CV via the link