Receptionist with Clerical Duties

Location: Knockbreda
Hours: 25 hours per week (with the possibility of additional hours)
£12.71 per hour

About the Role

We are seeking a professional and friendly Receptionist with Clerical Duties to join our client within the Wellbeing & Treatment Centres. This is a varied role that will see you acting as the first point of contact for visitors, patients, contractors and staff, while providing essential administrative support to ensure the smooth day-to-day running of the centres.

The successful candidate will deliver a high-quality reception service, maintain confidentiality at all times, and contribute to creating a welcoming, safe and positive environment for all centre users.

Key Responsibilities

Reception & Administration

• Meet, greet and direct visitors in a courteous and professional manner.
• Answer and redirect telephone enquiries efficiently.
• Provide information and assistance to visitors and staff.
• Maintain knowledge of services and operational activities within the centres.
• Process deliveries, parcels, visitor passes and incoming communications.
• Record and report maintenance issues and follow up as required.
• Order and monitor stock supplies.
• Provide reception cover across other Wellbeing & Treatment Centres when required.

Administrative Support

• Manage bookings for meeting rooms, interview rooms and accommodation.
• Support the communication of transport information to staff and visitors.
• Assist Centre Management with building safety and security systems.

Health, Safety & Security

• Monitor reception and public areas, including periodic CCTV monitoring.
• Act as a contact point for security-related matters and incidents.
• Assist with access control systems, proximity cards and key management.
• Support fire safety procedures and incident reporting processes.
• Monitor first aid supplies and report any deficiencies.

Customer Service

• Deal professionally and sensitively with individuals who may have urgent or challenging needs.
• Promote a positive and welcoming environment for all users of the centre.
• Build effective working relationships with colleagues, visitors and external stakeholders.

Essential Criteria

Applicants must meet one of the following:

• 4 GCSEs (Grades A-C), including English Language and Maths (or equivalent qualification), or
• A minimum of 1 year’s experience in a clerical/administration role.

In addition, applicants must demonstrate:

• Experience using at least one Microsoft Office application or equivalent.
• Ability to work effectively as part of a team.
• Ability to use initiative and work independently.
• Strong organisational skills with the ability to prioritise workload.
• Effective verbal and written communication skills.

Desirable Criteria

• Experience working in a busy or pressurised environment.

To apply please send your CV via the link