Receptionist with Clerical Duties (Grade 2)

Hours: 25 hours per week (with potential for additional hours)

Wednesday:12am -6pm

Thursday: 8am -6pm

Friday: 8am -6pm

We are seeking a friendly, organised and professional Receptionist with Clerical Duties (Grade 2) to support the smooth running of our Wellbeing and Treatment Centres.

The successful candidate will provide a high-quality reception and administration service, acting as the first point of contact for visitors, staff and service users. The role involves managing enquiries, coordinating room bookings, supporting building operations, and helping to maintain a safe, welcoming and efficient environment across a number of sites.

Key Responsibilities

• Welcome visitors and provide an efficient reception service.
• Respond to telephone enquiries and direct calls appropriately.
• Manage meeting room and interview room bookings.
• Support building operations by reporting faults and coordinating maintenance requests.
• Process deliveries, visitor sign-ins and issue visitor passes.
• Assist with building security, health and safety procedures, and CCTV monitoring.
• Order supplies and maintain administrative records.
• Provide support with incidents, complaints and general enquiries.
• Work collaboratively with colleagues to ensure excellent customer service.

Essential Criteria

• 4 GCSEs (Grades A-C), including English Language and Maths (or equivalent/higher qualification), or one year’s experience in a clerical/administrative role.
• Experience using at least one Microsoft Office application or equivalent.
• Ability to work effectively as part of a team.
• Ability to use initiative and work independently.
• Good organisational skills with the ability to prioritise workload.
• Effective communication skills.

Desirable Criteria

• Experience working in a busy or pressurised environment.