Customer Service – Brighton
£11 per hour (Salary increase after 6 months and 12 months of employment)
About Us:
We are seeking dedicated individuals to join our team in Brighton as Customer Service representatives. As a Customer Service member, your role is pivotal in creating a positive and welcoming atmosphere for our customers. You will build strong relationships, address customer queries, and promote our retail and online products and services.
Key Responsibilities:

• Manage shop operations, including opening and closing procedures
• Take and process bets, ensuring accuracy and efficiency
• Maintain high standards of shop presentation
• Adapt to different situations while remaining customer-focused
• Comply with Social Responsibility duties, promoting safe betting practices

What We Offer:
Financial Benefits:

• Competitive hourly rate of £11 per hour
• Salary increase after 6 months and 12 months of employment
• Annual Bonus based on performance
• 20% discount on Flutter Shares
• Refer & Earn scheme for additional rewards

Employee Well-being:

• Maternity & Paternity leave top up
• Company Sick Pay scheme (up to 5 weeks)
• Free eye test & discount on VDU glasses
• Birthday Day off to celebrate your special day
• Six free counselling sessions & 24/7 EAP Telephone Support

Work-Life Balance:

• Competitions with exciting prizes to promote a healthy work environment
• Lifestyle and Retail discounts (WRKIT) for various benefits
• Live sports streaming in the shop, including horse racing, football, darts, and golf
• Enjoy festive celebrations like Big Christmas and Grand National drinks
• Opportunity for Head Office secondment to understand the business comprehensively

Qualities We Seek:

• Leadership skills demonstrated by leading from the front
• Team player with excellent communication skills
• Ability to make sound decisions and focus on achieving results
• Customer-focused approach to create an exceptional customer experience
• Adaptability to different situations and challenges

If you are passionate about providing exceptional customer service, thrive in a dynamic environment, and are ready to serve our customers in Brighton, we encourage you to apply. Join us and embark on a fulfilling career journey with endless opportunities for growth and development.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.