Senior Officer – Ballymena
- Ballymena
- £16.90 per hour
-
Posted
February 10, 2026
Senior Officer
Location: Ballymena
Hours: 37.5 per week (variable, Monday–Sunday)
Hourly Rate: £16.90
Access NI: Basic required
About the Role
We are seeking a proactive and organised Senior Officer to provide day‑to‑day supervision and support within frontline operational teams across the Customer Service Unit (CSU). This role is essential to ensuring effective service delivery and supporting the wider CSU management team.
You will play a key part in staff supervision, information provision, data reporting, and contributing to policy development and training activities as required.
Key Responsibilities
- Provide daily supervision and support to frontline CSU staff
- Assist CSU management with operational oversight
- Prepare and provide information, reports, and statistical data
- Support training delivery and policy development
- Ensure service standards are maintained across all operations
Requirements & Qualifications
- Experience: Less than 1 year
- IT Skills: Beginner level
- Access NI: Basic clearance required
- Additional / Professional Qualifications: Not required
Working Pattern & Conditions
- Hours: 37.5 per week (variable schedule)
- Workdays: Monday to Sunday
- Breaks: Minimum 20 minutes, flexible between 12pm–2pm
Why Join Us?
This is an excellent opportunity to step into a supervisory role within a busy, essential service. Ideal for candidates looking to develop management experience, gain exposure to policy and training functions, and contribute to a high‑impact operational team.
How to Apply
If you’re motivated, organised, and keen to support frontline service delivery, we’d love to hear from you. Apply now to join our team.
