Job Title: Senior Officer – Tenancy Sustainment
Location: Housing Services Central Unit, Belfast (Adelaide Street)

Main Purpose:
Reporting to the Tenancy Sustainment Manager, the Senior Officer – Tenancy Sustainment will play a crucial role in providing administrative and operational/project support for the development and delivery of the Tenancy Sustainment Strategy and associated Action Plans.

Key Responsibilities:

1. Strategy Development and Implementation:

• Provide administrative and operational/project support for the development and delivery of the Tenancy Sustainment Strategy and associated Action Plans.
• Investigate and research topics to support the development or amendment of strategies, policies/procedures, and business cases.
• Assist in drafting reports, management responses, and other documents for various purposes including Assembly Questions, Freedom of Information requests, and Performance Review Group Papers.

2. Administrative Support:

• Organize, evaluate, and communicate information effectively using IT systems and software.
• Assist in establishing, implementing, and maintaining databases, project management registers, and IT-based administrative systems.
• Undertake project work as directed by the Tenancy Sustainment Manager, ensuring adherence to good project management practices.

3. Financial Management:

• Assist in budget setting and management processes, including processing purchase orders, recording expenditure, and verification of invoices.

4. Customer Service and Administrative Tasks:

• Provide high-level internal and external customer service, handling stakeholder queries and complaints efficiently.
• Manage document filing and email organization through shared document management systems.
• Assist in preparing submissions for CSE accreditation or similar processes.

5. General Responsibilities:

• Uphold and promote the Core Values of the Housing Executive, enhancing and protecting its reputation.
• Manage own workload efficiently, being flexible and responsive to change and competing priorities.
• Adhere to the Code of Conduct for Housing Executive employees and comply with all NIHE frameworks, policies, and procedures.
• Contribute to a culture of continuous learning through engagement with Performance Management processes.

Criteria:

Essential:

• Possess a degree or equivalent qualification, or hold a BTEC Higher Cert/Diploma or equivalent qualification, or demonstrate at least 2 years of relevant experience and continued professional development.
• Minimum of 1 year of experience in at least 3 of the following areas: effective written communication, stakeholder relationship management, workload management, implementing or developing policies/procedures/strategies related to tenancy sustainment and/or homelessness prevention, and managing complex business information.
• Strong planning and organizational skills, excellent attention to detail, motivation, initiative, and customer focus.
• Ability to work effectively both as part of a team and independently.

Desirable:

• Experience in using MS Excel.
• Experience in finance-related tasks or systems, such as processing payments or invoices and maintaining expenditure records.

This summary of responsibilities and criteria is not exhaustive. The role may evolve in line with strategic corporate programs and projects.