Service Team Leader.

  • Dundee
  • £30000.00 - £35000.00 per annum

Service Team Leader

  • Dundee
  • £30000.00 - £35000.00 per annum
  • Posted October 10, 2023

The Recruitment Co are Recruiting for a Service Team Leader on a permanent basis for their client based in Dundee

Pay: £30,000 – £35,0000 (DOE)

Location: Dundee

Hours: Monday – Friday 37.5 Hours Per week

Duties:

  • Mentor and coaching a team of 12 staff members
  • Monitoring inbound calls to ensure staff are dealing with all calls efficiently
  • Ensuring all team members are achieving their KPI’s daily
  • Taking escalated calls and handling complaints
  • Monitoring of Sickness and absences
  • Supporting with any recruitment within the Team

Requirements:

  • Experience within a Call Centre environment would be an advantage
  • Strong Leadership skills
  • Works Well in Part of a Team
  • Strong Administration / IT Skills

If interested apply to today to discuss further

CPDUNDEE

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

This opportunity is no longer accepting applications.

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