Staff Officer Holywood ASAP Start.

We are currently recruiting an Staff Officer for our client based in Holywood. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: ASAP

Rate of pay: £19.59PH

Duration: 1/09/2026

Hours of work: 37

Key Responsibilities:

The post holder will work within an Arm’s Length Body (ALB) and will support Prisoner Ombudsman values in the delivery of services to stakeholders by carrying out investigations into Prisoner complaints.
The main duties and responsibilities of the post are to:
• investigate circumstances surrounding complaints from Prisoners, ex-prisoners and their visitors. This involves thoroughly exploring and analysing all relevant evidence in each case, such as an individual’s prison files, documentation, CCTV footage and phone calls;
• attend prisons and interviews with Prison Officers, those in custody and others relevant to the investigation;
• attend Prison Establishments to conduct complaints clinics;
• provide advice to Prisoners, ex-prisoners and their visitors via our freephone;
• provide reports to the Ombudsman to include all details of each investigation, the outcome and appropriate recommendations to be made to the Director General of the Prison Service;
• manage the Factual Accuracy process with the Prison Service, prisoners, ex-prisoners and their visitors, taking account of feedback and incorporate amendments, where appropriate, into a final report;
• work with the Senior Investigating Officer to complete the report and Quality assurance process;
The applicant must have a valid driving licence with a mode of transport so that they can attend and minute meetings at each of the 3 prison establishments (Maghaberry, Magilligan and Hydebank Wood).

The above list is not exhaustive but gives a good indication of the main duties of the post.

Essential Criteria applicants must have:

• Proof of degree and english and maths GCSE (proof required
• A degree and/or 12 months experience investigating and writing reports

A criminal record will not necessarily be a bar to obtaining a position.

The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.

Please send your CV via the link or email megan.mcbride@therecruitmentco.uk