Switchboard Operator – Dundonald.

  • Dundonald

Switchboard Operator – Dundonald

  • Dundonald
  • Posted September 27, 2023

We are currently recruiting part time Switchboard Operator’s to join our team Dundoand 

  • 19 – 28 hours Per week, working 2 – 3 night shifts OR 22.5 hours Per week between 8am – 10pm 
  • Temp ongoing  
  • £10.42 – £19.07 per hour depending on the shift worked
  •  Immediate starts

Job duties:

  1. Operate the telephone Systems in a prompt, efficient and pleasant manner as the first point of contact
  2. Have the ability to prioritise job responsibilities, particularly in the event of emergencies, system failures etc
  3. Receive and provide sensitive or complex information and provide advice, empathy and knowledge to staff/patients and the general public.
  4. Respond to internal and external calls and requests
  5. Have the ability to work in an emotional and distressing environment whilst remaining calm and initiating the appropriate action.
  6. Implement the Major Incident Response Procedure during a major incident by reporting vital information given from emergency services
  7. Maintain and update an electronic and paper based on-call rota management system

The successful candidate will have:

Four GCSEs (Grades A-C) or equivalent to include English and Maths OR 1 year’s relevant experience in a switchboard /call centre/clerical environment AND

  1. Excellent communication skills and the ability to work as part of a team.
  2. Experience in the use of Microsoft Software packages.
  3. Ability to manage competing priorities and deal with the pressure of a challenging and varied workload in a fast changing environment.
  4. Be able to demonstrate good clerical/administrative skills

To apply please send your CV to mia.mcdowell@therecruitmentco.uk

This opportunity is no longer accepting applications.

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