Our public sector Client seeks a Team Secretary to join their Mental Health & Disability Services
This is an excellent opportunity to get your foot in the door with a public sector body.
Hours- 37.5 hours per week, (Monday- Friday 9-5)
Rate of pay £12.31

Duties:

1. First point of contact for all patients and visitors both in person and on the telephone, dealing with queries using own initiative and taking appropriate action.

2. Deal sensitively with patients who can be distressed, either face to face or on the telephone, in accordance with any customer service standards/agreed protocols. Alert professional staff if someone presents as visibly unwell and who may require urgent medical help.
3. Answer all incoming calls and filter the calls through to the correct extension/department. Accessing PAS and PARIS for patient’s appointment details. Take messages and record in message book / email to staff, as required.
4. Ensure at all times that patient’s demographic details, mobile numbers and GP details are correct on PAS and PARIS and updating details accordingly.
5. Liaise with Consultants, GPs, Patients, Carers and other professionals in order to carry out the duties of the post.
6. Undertake a range of admin support duties such as G2 Audio typing, photocopying, general filing, typing, scanning and uploading documents to PARIS, running “Model Office” schedule of reports into MS Excel format, filtering the MS Excel Spreadsheets and updating PARIS records as appropriate, maintaining room booking diary (manually or through MS Outlook), receiving, processing and distributing incoming post and dealing with outgoing post, retrieval of charts for clinics. Word processing clinic and other material as required from audio tape.

Essential Criteria:

The Recruitment Co is a corporate member for the Recruitment and Employers Confederation operating as an Employment Business for the recruitment of temporary vacancies

RecCoLisburn