Telehphony Officer- Lisahally.
- Londonderry, County Londonderry
- Negotiable
Telehphony Officer- Lisahally
- Londonderry, County Londonderry
- Negotiable
-
Posted
November 18, 2024
Key Responsibilities:
Working as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation. You will also be at the forefront providing insight to contribute to the evolving design and learning that will shape the customer experience as we scale in 2024 / 2025.
Main Duties include:
Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Ability to work in a pressurised telephony environment.
Good verbal and written communication skills.
Ability to build rapport with colleagues and customers.
Ability to work accurately within set deadlines and to achieve targets.
Basic IT skills with an aptitude for learning new systems.
Being organised with good time management skills.
Excellent interpersonal skills.
Essential Criteria applicants must have:
Proof of 5 GCSEs including English and Maths grade C or the level 2 equivalent.
Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.
Please send your CV via the link or
TheRecCo
This opportunity is no longer accepting applications.
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