Our client, based in the Foyle area are looking for Admin Officers to join their team

Wage:- £12.97ph (weekly)

Location:- Foyle, Asylum Road

Start Dates:- Must be able to start on 21/07/2025

Duration Of Placement: – Up to 51 weeks

Work Pattern: – The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday

Job Description:

You will work as part of a multi-functional Case Management Team and will be responsible for helping claimants to create and maintain their digital account. You will be proactive in ensuring all actions and ‘To-Do’s’ required to maintain the claimant’s account are completed promptly and accurately and you will manage cases through the lifetime of the claim. You will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. In delivering a quality service for claimants you will take a ‘whole case’ approach and be responsible for actively managing al appropriate action promptly on the claim with minimal handoffs. As the Universal Credit service is constantly changing you will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on your own and claimants’ experience. As automation of UC increases over time, the content of this job role may change.

**THESE ARE TELEPHONY BASED ROLES. FULL JOB DESCRIPTION WILL BE PROVIDED ON APPLICATION**

The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.

**No experience needed – just 5 GCSE grades C or above required (including English & Maths)**

**An AccessNI will be required**

Interested? Click apply now to join our admin team!

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