Telephony Officer- Ballymena
- Ballymena
- £12.36 Per Hour
-
Posted
April 30, 2024 - Admin Officer
We are currently recruiting for AO’s based in Ballymena The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: ASAP
Duration: 51 weeks with possible extension
Hours of work: Full time 37 hours
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
Main Duties:
Working within Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. Roles will focus on delivering services for customers requiring help with Retirement Services. Full training will be provided. Main duties and essential skills may include, while not limited to:
• Effective call handling skills
• Good verbal and written communication skills
• Ability to build rapport with colleagues and customers
• Ability to work within and contribute to a team environment
• Ability to work accurately within specific deadlines and to achieve relevant targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skills
• Excellent interpersonal skills
• Excellent work ethic with a desire to personally develop
• Excellent attendance and time keeping
These roles are full-time, office based. Working from home may become available in the future.
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
Essential Criteria: To be successful in this role, you should have:
- Excellent IT skills, including the use of Microsoft Word and Excel.
- Good communication skills.
- 5 GCSEs, including both Maths & English (or Level 2 equivalent).
- Basic Access NI Check.
How to Apply: If you’re interested in this exciting opportunity, please apply via the job link. Alternatively, you can send your CV to Aidan.Drain@therecruitmentco.uk
