Telephony Officer- Ballymena.

  • Ballymena, County Antrim
  • Negotiable

Telephony Officer- Ballymena

  • Ballymena, County Antrim
  • Negotiable
  • Posted November 5, 2024

Start Date: ASAP

Location: Ballymena

Duration: Initially 51 weeks with possibility of extension

Hours of Work: Post is based on an 8am to 8pm working pattern Monday to Friday and a requirement to work every fourth Saturday 9am – 5pm. Jobholder will be required to work variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe the Easter Public Holidays of Good Friday and Easter Monday.

Rate of Pay: £12.59 per hour

The job holder will be working as a case manager supporting claimants through the managed migration process as they make a claim to Universal Credit through award calculation.

You will also be at the forefront providing insight to ccontribute to the evolving desiagn and learning that will shape the customer experience as we scale in 2024/2025.

The Pre-claim team will – Answer telephone calls and signpost to further support made into a bespoke helpline available during normal business hours 8am to 6pm.

Take follow-up action after the Migration Notice has issued.

Implement extensions to “Claim by” date. Send Reminders.

Carry out cancellations/deferrals.

Update the Move Service.

Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work. Responsible for the Enhanced Support Journey (outbound calls, vulnerability check and potential Visiting Officer referral).

Essential Criteria:

  • 5 GCSEs (including Maths and English, graded A-C) or equivalent Level 2 qualifications (evidence required).
  • Successful candidates will be subject to an Access NI check.

How to Apply: Apply below or send your CV to

TheRecCo

This opportunity is no longer accepting applications.

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