Telephony Officer – Lisahally.

Our client, A Large public sector organisation, based in Lisahally area is looking for an Telephony Officer to join their team.

Duration: 51 weeks

Rate of pay: £11.99 per hour

Start Date: 02/10/2023 – Must be fully registered in order to start

Location: Lisahally

Hours: The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, some patterns will require 9am to 5pm on one Saturday in ten. Working patterns are managed locally and we will give as much notice as possible if we need to change the work pattern.

Main Duties Include:

***These jobs are telephony based***

– Answer calls within agreed timescales, taking personal responsibility to maximise availability for
answering calls and delivering an accessible, effective service.
– Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
– Excellent verbal and written communication skills
– Ability to build rapport with colleagues and customers
– Ability to work within and contribute to a team environment
– Ability to work accurately within set deadlines and to achieve targets
– Basic IT skills with an aptitude for learning new systems
– Organised with good time management skills

Essential Criteria:

* 5 GCSE’s A-C including Maths & English (We will require proof at time of application)

**Please note that successful applicants will be required to complete an AccessNI check**

To apply please send your CV via the link or email aidan.drain@therecruitmentco.uk